Reservation policy

 

Arrival time 5:00 pm | Departure time 11:00 am

 

 

1. Object

This contract is intended for the exclusive use of the reservation of stays in guesthouses. The best welcome will be reserved for our guests. The owner undertakes to personally welcome the holidaymakers with all the attentions necessary to facilitate their stay and knowledge of the region.

 

2 - Duration of stay

The client signatory to this contract concluded for a fixed period may not in any circumstances claim any right to remain in the premises.

 

3 - Reservation and Conclusion of the contract

The reservation becomes effective as soon as the customer has sent the owner a deposit of 25% of the total amount of the price of the stay with a minimum of one night per room booked. Prices are inclusive of all charges.

 

4 - Arrival

The client must present himself on the specified day between 5 p.m. and 9 p.m. In the event of late or delayed arrival, the client must notify the owner.

 

5 - Breakfasts

Breakfasts are served between 7:30 am and 10:30 am. A margin of 1/4 hour before or after this time slot is accepted, at the client's request.

 

6 - Payment of the balance

The balance is to be paid on arrival at the owner, or at the latest the next morning.

Consumption and additional services not mentioned in the contract or the estimate will be paid at the end of the stay to the owner.

 

7 - Tourist tax

The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the public treasury.

 

 

8 - Use of the premises

The client must respect the peaceful character of the premises and make use of it in accordance with their destination. No meals can be taken in the rooms. He undertakes to make the rooms in good condition and must declare any damage for which he could be responsible and assume repairs.

The whole house is a non-smoking area.

 

9 - Capacity

This contract is established for a specific number of people. If the number of customers exceeds this number, the owner is able to refuse additional customers.

This refusal can in no case be considered as a modification or breach of the contract on the initiative of the owner, so that in case of departure of a number of customers greater than those refused, no refund can be considered.

 

10 - Animals

Animals are not allowed. In case of departure of a customer motivated by the refusal of his animal, no refund can be considered.

 

11 - Departures

Rooms must be vacated by 11:00 a.m.

After this time, the owner reserves the right to charge an additional night.

 

 

 

Cancellation policy

 

Cancellation by the client

 

Any cancellation must be notified by letter or email to the owner.

 

a) Cancellation before the start of the stay: if the cancellation occurs more than 30 days before the start of the stay, the deposit remains with the owner.

If the cancellation occurs less than 30 days before the start of the stay, the deposit remains with the owner who reserves the right to claim the balance of the price of accommodation.

 

b) If the client does not appear before 9 p.m. on the day scheduled for the start of the stay, this contract becomes void and the owner can dispose of his guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the price of accommodation.

c) In the event of a shortened stay, the price corresponding to the cost of accommodation remains fully acquired by the owner.

 

Cancellation by the owner

 

When before the start of the stay, the owner cancels this stay, he must inform the client by registered letter with acknowledgment of receipt or email.

The customer, without prejudging recourse for compensation for any damage suffered, will be reimbursed immediately for the sums paid.

 

 

 

 

 

05/09/20 CORONAVIRUS INFORMATION:

All reservations that were to take place during confinement have been fully refunded, even for reservations with a normally non-refundable rate.

The major events having been postponed or canceled this summer, we are committed to people who have booked a stay between May 11 and August 31, 2020 and wish to cancel their stay, either:

- to offer to postpone the stay to a later date under the same conditions as initially planned

- to propose a credit corresponding to the sums already collected and whose validity will be 18 months after its edition.

 

We invite you to consult the list of commitments made by our establishment in the fight against the spread of coronavirus by clicking here